Terms of Service

Last updated: November 5, 2026

These Terms are an agreement between you and [Legal business name] (“TextBacks”, “we”, “us”). By creating an account or using TextBacks, you agree to them and to our Privacy Policy. If you use TextBacks for a business, you confirm that you are allowed to accept these Terms for that business.

1. Who can use TextBacks

You must be at least 18 years old and use TextBacks for a business located in Canada or the United States. TextBacks is not for personal or household use.

2. What TextBacks does

When a call to your phone goes unanswered and is forwarded to your TextBacks number, TextBacks can send the caller a text message you wrote, let them leave a voicemail, and show the conversation in your inbox. TextBacks is software, not a live answering service.

TextBacks is not an emergency service. It does not connect anyone to 911. Do not rely on TextBacks for emergencies.

3. Your account

Keep your login details private and give us accurate information. You are responsible for what happens in your account, including what your team members do. Tell us right away at support@textbacks.ca if you think someone else has accessed it.

4. Free trial and payment

• Your first 30 days are free. We ask for a credit card when you sign up.
• After the trial, you will be charged $99.99 CAD per month, plus applicable taxes (GST, PST or HST), in advance, on the same day each month.
• Your plan renews automatically every month until you cancel.
• If you cancel before your trial ends, you won’t be charged.
• If a payment fails, we may pause your service until it is paid.
• We may change the price with at least 30 days’ notice by email. The new price applies from your next billing date after that notice.

5. Cancelling and refunds

• You can cancel at any time in Settings → Cancel membership. TextBacks stops texting your callers right away and you won’t be charged again.
• We don’t give partial refunds for the rest of a billing month, except under our guarantee below.
• Money-back guarantee: if you’re not happy after your first paid month, email support@textbacks.ca within 30 days of that charge and we will refund it in full. The guarantee applies once per business.
• After you cancel, we keep your data for 30 days so you can come back, and then delete it, as described in our Privacy Policy.

6. Unlimited texts and fair use

Your plan includes unlimited texts for normal use: replying to people who called your business and answering their messages. Normal use for one business is up to 1,000 texts a month. If your use is well above that, we will contact you before making any changes. Using TextBacks for bulk messages, marketing campaigns or automated messaging is not allowed.

7. Your responsibilities

You agree to:

• Follow all laws that apply to you, including Canada’s Anti-Spam Legislation (CASL), privacy laws, telemarketing rules and the rules of phone carriers.
• Use TextBacks only to reply to people who contacted your business.
• Keep your business name and an opt-out instruction (such as “Reply STOP to opt out”) in your automatic messages, and respect people who opt out.
• Give us accurate business information, which phone carriers require before delivering business texts.
• Tell the people on your team about TextBacks and get their agreement before you add their phone numbers.
• Be responsible for the content of the messages you and your team send.

You agree not to use TextBacks to send spam or marketing campaigns; to send anything illegal, threatening, harassing, deceptive or hateful; to impersonate anyone; to promote content phone carriers restrict (for example high-risk lending, gambling, cannabis or adult content); or to interfere with or try to break the service.

8. Call forwarding and your phone company

• You turn on call forwarding with your own phone company. Your phone company may charge for forwarded calls depending on your plan. Please check with them.
• While forwarding is on, calls you don’t answer go to TextBacks instead of your phone company’s voicemail.
• Phone settings and features outside our control (such as Live Voicemail on iPhone, Do Not Disturb, or carrier outages) can stop calls from reaching TextBacks.
• When you stop using TextBacks, you are responsible for turning forwarding off. We show you how in your settings.

9. Your TextBacks number

We lease your TextBacks phone number from our telecom providers for you to use while your account is active. It is not your property. After your account is cancelled and your data is deleted, the number may be released and later given to someone else. If you want to keep the number, contact us before you cancel and we will help you move it to another provider where technically possible. Any fees charged by the other provider are your responsibility.

10. Message delivery

Phone carriers require business text messaging to be registered and may filter or block messages. Registration can take some time after you sign up. We do our best to deliver every message quickly, but we can’t guarantee that every message or call will be delivered, or when.

11. Your data

Your messages, recordings and business information belong to you. You give us permission to store and process them only to provide TextBacks to you, as described in our Privacy Policy. We process your callers’ information on your behalf.

12. Suspending or ending your account

We may suspend or close your account if you break these Terms, don’t pay, put our service or phone networks at risk, or if the law requires it. Where reasonable, we will tell you first and give you a chance to fix the problem.

13. Changes to TextBacks or these Terms

We may improve or change TextBacks over time. If we change these Terms in an important way, we will tell you at least 30 days in advance by email or in the app. If you keep using TextBacks after the change takes effect, you accept the new Terms. If you don’t agree, you can cancel.

14. Disclaimers

We work hard to keep TextBacks running, but it is provided “as is” and “as available”. We don’t promise it will always be uninterrupted or error-free. Estimates on our website, such as the missed call calculator, are examples based on numbers you enter and are not promises of results.

15. Limitation of liability

To the extent the law allows: we are not responsible for indirect or consequential losses, including lost jobs, lost profits or lost data; and our total responsibility for any claim related to TextBacks is limited to the greater of the fees you paid us in the 3 months before the claim, or $100 CAD. Nothing in these Terms limits rights that cannot be limited by law.

16. Your responsibility to us

If a claim is made against us because of messages you or your team sent, or because you broke these Terms or the law, you agree to cover our reasonable costs and losses from that claim.

17. Governing law

These Terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. Any dispute will be handled by the courts of British Columbia.

18. General

These Terms and our Privacy Policy are the whole agreement between you and us about TextBacks. If any part is found unenforceable, the rest still applies. You may not transfer your account without our written permission. We may send you notices by email to the address on your account.

19. Contact us

[Legal business name]
[Mailing address], Burnaby, British Columbia, Canada
support@textbacks.ca